RETURN AND EXCHANGE POLICY

1. Conditions for Returns and Exchanges
At Farm Nuts International, we are committed to ensuring the satisfaction of our customers. If you are not completely satisfied with your purchase, you may request a return or exchange under the following conditions:

The product must be unused, unopened, and in its original packaging.
Returns or exchanges must be requested within 7 days of receiving your order.
Products with signs of use, damage, or tampering will not be accepted for return or exchange.
For quality issues (e.g., damaged packaging, incorrect items received), please contact us immediately upon delivery.
2. Non-Returnable Items
Please note that certain items are non-returnable, including but not limited to:

Products that have been opened or used.
Items damaged due to customer handling or improper storage.
Custom or special orders that were specifically prepared based on customer requests.
3. Return Process
If your product meets the return conditions, please follow the steps below:

Contact Customer Service:
Phone: 0969 288 446 / 0974 889 668
Email: farmnutscompany@gmail.com
Provide Order Details: Include your order number, product information, and reason for return.
Wait for Confirmation: Our team will review your request and provide confirmation within 2 business days.
Ship the Product: Once approved, ship the product back to our address. Please ensure the item is securely packaged to prevent damage during transit.
Address: Group 1, Village 4, Da Kia Commune, Bu Gia Map District, Binh Phuoc Province, Vietnam
4. Shipping Fees for Returns
For returns due to product defects or shipping errors, Farm Nuts will cover the return shipping costs.
For returns due to customer preference or change of mind, the customer is responsible for all return shipping fees.
5. Refund Policy
Refunds will be processed within 10 business days of receiving the returned product.
Refunds will be issued to the original payment method used for the purchase.
For bank transfers, please provide your bank account details for processing the refund.
6. Exchanges
If you wish to exchange a product, please follow the same process as returns.
Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued.
7. Contact Us for Support
If you have any questions regarding our return and exchange policy, please feel free to reach out:

Phone: 0969 288 446 / 0974 889 668
Email: farmnutscompany@gmail.com
We value your business and are committed to providing high-quality products and excellent customer service. Thank you for choosing Farm Nuts International Joint Stock Company!